Frequently Asked Questions
SHIPPING
How quickly can you ship my order?
We will ship your products as soon as reasonably possible, and in any event within 30 days of accepting your order. Please allow up to 5 business days (business days are Monday through Friday only, excluding bank holidays and U.S. holidays) for shipments within the contiguous United States. Please allow an additional 5 days for shipping personalized products and all international shipments. These times are estimates only.
Occasionally, some products may be in high demand and out of stock. We will inform you about the progress of your order if this occurs.
Can I ship products to more than one address?
Unfortunately, we can only ship your order to one address. If you'd like to ship products to more than one address, you'll need to create a separate order for each address.
If you have any questions regarding your shipment or need assistance placing your order, please contact our customer service team.
Do you offer a gift wrapping service?
We do not currently offer gift wrapping services.
How much does it cost to ship to addresses outside the United States?
We always strive to provide quality service at the most reasonable prices, including our international shipping. Place your order as usual, and before you confirm it, you'll see the exact shipping costs you'll be charged. If that's okay with you, go ahead and confirm your order!
What happens if I'm not home to receive my shipment?
All shipments with a tracking number require a signature. Unfortunately, we cannot specify an exact delivery time, as postal companies in different countries have different operating hours that are beyond our control. If no one can receive the order at the specified delivery address, the package will be returned to your local post office, and they will notify you how to schedule a pickup.
You will receive more information about your shipment and contact information for the shipping company with your order confirmation.
What happens if my shipment is delayed?
Our shipping options are subject to the availability of the products you order and our successful receipt of your payment. We understand how important it is for you to receive your order as quickly as possible. However, there may be times when courier companies experience delays in delivering your products due to factors beyond our control—for example, extremely bad weather or an out-of-service vehicle. Don't worry; if we're unable to ship your order immediately, we'll be in touch.
ORDERS
What payment methods do you accept?
We accept most major debit and credit cards, including Visa, MasterCard, Visa Debit, Delta, American Express, and PayPal.
Can I change my shipping address?
If you wish to change your shipping address, please contact our customer service team immediately. We will let you know if the change is possible. If possible, we will let you know about changes to the delivery time or anything else that may be necessary as a result of your address change request. We will then ask for your confirmation if you agree, so we can proceed with delivery to the new address. If your order has already been shipped, we will not be able to change the delivery address.
How do I use discount codes?
Enter your code in the field that will appear in the shopping cart when you checkout. Then click "Apply Discount." Discount codes are subject to terms and conditions and the expiration dates indicated both on the website and on the code itself.
Free Gifts
All free gift offers are while supplies last and subject to change.
CUSTOM PRODUCTS
What happens if I make a mistake when writing the text for my personalized product?
If you wish to make a change to a customized product order, please contact our customer service team immediately. We will let you know if the change is possible. If possible, we will let you know if there are any changes to the product price, delivery time, or anything else that may be necessary as a result of your change request. We will then ask you to confirm that you want to proceed with the change. If your order has already been sent to production, we will not be able to change it.
We recommend that you carefully review your personalization information before submitting your order. In particular, we recommend double-checking spelling, names, and grammar.
Can I write in another language or use special characters on my personalized product?
Our system does not allow languages other than Spanish. This is due to the nature of the fonts we use. Please check with us if you have any questions.
CANCELLATIONS AND RETURNS
What happens if I want to cancel my personalized product?
Unfortunately, it is not possible to cancel orders for personalized products.
If you need to cancel an order for other products, please contact customer service immediately.
To avoid disappointment, please check whether a product is cancellable or not before ordering.
Can I return my personalized product and receive a refund?
Unfortunately, we do not accept returns on personalized products due to the bespoke nature of custom products, unless there was an error or fault on our part regarding the product. If there is a manufacturing error or fault, please contact our customer service team.
My order just arrived and the text has an error!
Please remember, our personalized products are completely custom-made for you, so our machines will print exactly the message you enter when ordering. We strongly recommend that you carefully review your personalization information before submitting your order. In particular, we recommend double-checking all spelling, names, and grammar.
If your personalized product arrives with an error, we cannot be held responsible unless the error is a result of the customization process. If this occurs, please contact our customer service team so we can review your order and see what was originally entered during the ordering process.
RETURNS OF NON-PERSONALIZED PRODUCTS
What happens if I want to return a product?
We regret that we are unable to accept returns on certain products, such as products listed on the website as non-refundable, including personalized products.
You may return your non-personalized product to us in resalable condition (unworn, unstained, unbroken, and with no signs of use) within 30 days of receiving your order. We will not refund the original shipping costs, and you will be responsible for the return shipping costs.
You must package the non-personalized product securely, affixing the recipient label to the front of the package. Send it to our customer service team, including the return confirmation message you received from us. To ensure the return of your non-personalized product, we recommend that you obtain a receipt from the post office when shipping it and retain it until the return process is complete and you have received your refund.
We will refund the price paid for the non-personalized product once we have received the returned product, or within 14 days of you sending us proof of return of the product, using the same payment methods you used to make the initial purchase.
You may return any product to us that is damaged, defective, or sent to you in error. Once we have confirmed that the product is defective, damaged, or sent in error, we will refund the price paid for the product, plus the original price you paid for shipping (except when you are returning only certain products from your order) and the amount you paid to ship the product back to us.
